Don't worry, this happens, and it's easy to sort.
Check your spam or junk folder first
We email your credit code once your empties reach us and we've checked them, usually within 3 working days of your collection. The most common reason a code goes missing is that the email has ended up in your spam or junk folder, so please check there first. It's also worth searching your inbox for "Faerly".
If you paid with Shop Pay, Apple Pay or Google Pay, the code may have gone to the email address saved in that account, so check that inbox too.
Still can't find it? Just ask us
Email us at hello@faerly.ie and we'll resend your code, no problem at all. Let us know your name and, if you have it, your order number.
Returned them through a DPD Pickup Shop? These can take a little longer to reach us, depending on when DPD collects from the shop. If it's been more than a week, send us your Pickup Shop receipt or the tracking number from your DPD label, and we'll trace the box for you.
Got a few codes?
If you have several codes, or you'd like your credit as one code (or split into smaller ones), just ask and we'll sort that out for you.
See "Your CO2 credit code" for how to use your code at checkout.