Change the day
Reply to your "Your DPD Collection Confirmation" email with any weekday that suits you better and we'll rebook it. If the original driver still calls, it's fine to hand the box over.
Change the address
Reply to your confirmation email with the new address before the collection day and we'll rebook it there.
Leave it in a safe place
DPD won't collect an unattended box unless it has been arranged in advance. Reply to your confirmation email with where you'll leave it (for example, the porch or beside the bin) and we'll pass it to the depot. If the driver is already out on the morning of the collection, it may not reach them in time, so the earlier the better. Safe place collections are at your own risk.
Gates, apartments and access codes
Send us the details in advance (gate code, buzzer, directions) and we'll pass them on exactly.
The driver didn't come
Sorry about that. Sometimes DPD can't complete a collection on the day. When that happens we rebook it for the next working day and email you the new date and reference. If a collection has failed more than once, we follow it up with the depot, and we can send your credit in advance so you're not left waiting.
If the tracking shows "collected" but your box is still with you, let us know straight away and we'll sort it out with DPD.