No problem. Please contact us as soon as you can at hello@faerly.ie with your order number and the correct address, including the Eircode and a phone number for the delivery.
If your order hasn't shipped yet
That's absolutely no problem. We'll change the address and send your order to the right place.
If your order has already shipped
We'll do our best. We'll ask DPD to redirect the parcel to the correct address while it's still on its way.
If it's been delivered to the wrong address
We'll do our best to have DPD retrieve it. If we can get it back and it needs to be delivered again to the correct address, there may be a charge for the redelivery, and we'll work with you on that.
Avoiding it next time
- Check your address at checkout, especially if your browser or phone fills it in automatically. Autofill sometimes picks an old or work address.
- Paying with Shop Pay, Apple Pay or Google Pay? These fill in the address saved in that account, which isn't always the one you'd expect. Check the address on the payment screen before you confirm.
- Include the Eircode and a phone number for the delivery address. DPD use the Eircode to find you, and if it doesn't match the address, the parcel can be held until it's confirmed.
- Sending a gift? Make sure the recipient's address is in the delivery address, not your own.