How long do I have to return something?
You have two ways to return something you've changed your mind about.
Your 14-day right to cancel (cooling-off period). By law, you can cancel most online orders within 14 days of receiving them, without giving a reason. Just email us within the 14 days to let us know, then you have a further 14 days to send the item back. We'll refund the price of the item plus the standard delivery cost you paid. A few items are excluded, such as opened personal care or hygiene items, perishable goods and gift cards.
Our 90-day no-quibble change of mind returns. We go further than the law and give you 90 days from the date of purchase to change your mind. The item needs to be unused, in the same condition you received it and in its original packaging. We'll refund the cost of the item, but not the original delivery cost.
Either way, you pay for the return postage on a change of mind return. If the item is damaged, faulty or not as described, that's different: we arrange and pay for the return. See our article on items that arrived damaged, faulty or wrong.
Before you send anything
Get in touch at hello@faerly.ie first, then choose whichever return option below suits you. Items sent back without arranging a return with us first can't be accepted.
Drop it into Faerly HQ (free)
If you're around Kilcullen, Co. Kildare, drop it in to us Monday to Friday, 9am to 4pm. Email us first to arrange it.
DPD collection from your home (€7)
Let us know a weekday that suits and we'll book DPD to collect from your door. Collections can happen any time from 8am to 6pm. We take the €7 from your refund. Print and attach the label we send you, or if you don't have a printer, write our return address and your name, email or order number on the box.
Drop it to a DPD Pickup Shop (€7, paid to DPD)
There are over 600 DPD Pickup Shops across Ireland, open early till late, seven days a week. Book, pay and print your label on the DPD returns portal (https://dpd.ie/Returns#/). Select FAERLY as the retailer and Equipment Returns as the reason, enter your last Faerly order number or email address as the reference, choose the parcel size and pay.
Your own courier or An Post
Use a tracked service, as we can't be responsible for parcels lost or damaged on the way back. Send it to: Faerly HQ, Unit 1033 Nicholastown, Kilcullen, Co. Kildare, R56 Y299. Put your name, email or order number on or inside the parcel.
Packing your return
- Return items in their original packaging where you can.
- Pack it carefully and securely, especially anything fragile.
- Remove or cover any old shipping labels and barcodes.
Once we receive and check your return, we'll let you know and refund your original payment method. Please allow 1 to 3 working days.