We want you to be happy with what you buy from us. Nothing here affects your statutory rights.
90-day goodwill returns (change of mind)
You have 90 days from the date of purchase to return something if you simply change your mind. It needs to be unused, in the same condition you received it, in its original packaging, with proof of purchase. For a change-of-mind return, you cover the cost of sending it back, and we refund the cost of the product but not the original delivery.
If a returned item has been opened or used, we may not be able to accept it, or we may offer a lower refund to reflect that it can no longer be sold as new.
14-day cooling-off period
By law you can cancel most online orders within 14 days of receiving them, for any reason. Let us know within the 14 days, and you then have a further 14 days to send the goods back. We'll refund the price plus the standard delivery cost. You cover the cost of returning them.
This doesn't apply to some items, including sealed hygiene or personal care products that have been opened, perishable goods and gift cards.
Faulty, damaged or wrong items
That's on us. We cover the return cost, and you have extra rights under consumer law. See "Something arrived damaged, faulty or wrong".
How to start a return
Email hello@faerly.ie first and we'll send you the options. Items sent back without a return being agreed first can't be accepted. See "How to return an item".
Refunds
Once your return arrives and we've checked it, we'll let you know and refund your original payment method. Please allow 1 to 3 working days for it to show, depending on your bank.
Prefer something else instead? The quickest way is to return the item and place a new order, or just ask us about an exchange and we'll do our best to help.
Full policy: https://www.faerly.ie/policies/refund-policy